Terms of Service
Cancellation Policy
On any product, you may cancel your order by request before manufacturing begins. If your order has not yet passed on to the production phase, no additional charge or cancellation fees will be applied.
Your Products are immediately processed after your account manager confirms the order. In the early stages of production, we may allow cancellation. If fabrication of an item has begun or non-stock material has been purchased and you want to cancel, you will be charged a cancellation fee. The fee will cover labor, materials and other factors that went into the cost of manufacturing. You will be notified of the amount to be charged upon your cancellation request.
Shipping & Turnaround Policy
We guarantee speedy and quality production with the turnaround time agreed upon during the project’s planning phase. The manufacturing turnaround time can vary depending on the project size and its complexity. In the rare event that more time is required for production than that agreed upon, we will make sure to give you advance notice. We are not liable for the late delivery of products due to issues related to third-party shipping services.
Refund And Return Policy
Personalized and custom items are thoroughly discussed and confirmed by the client with product proofs. After proofs are confirmed, we ensure that you get exactly what you ordered. If there is a slight difference between the confirmed design and the final product, we will use reasonable efforts to make changes at no additional cost.
Custom made signs and special order items are non-refundable except in the case of manufacturing errors on our side. In the case of damage incurred during shipment, you may return the item and we'll replace it for you within a reasonable timeframe.
Site Pick-Up Policy
Per company policy, damage claims are accepted upon notification about product damage at the time of pickup. You have the right and responsibility to inspect all items carefully upon pickup. We do not issue refunds or accept returns after the order is approved by the customer and has left our facility. Sign Spot reserves the right to repair or replace damaged items at its sole discretion.
Sign Spot Warranty
At Sign Spot, we ensure that our in-house manufacturing and all the services provided by our company are of the highest quality.
We make no warranties or representations whatsoever with respect to the Website, Products, and Services, or any linked site or its content, including the content, information and materials on it or the accuracy, completeness, or timeliness of the content, information and materials. If you are dissatisfied with the Website or Services, your sole remedy is to discontinue using the Website and Services.
No advice, results or information, whether oral or written, obtained by you from Sign Spot, or through the Website, shall create any warranty not expressly made herein. Sign Spot does not necessarily endorse, support, sanction, encourage or agree with any content or any user content, or any opinion, recommendation, content, link, data or advice expressed or implied on the Website. Sign Spot expressly disclaims any and all liability in connection with user content and any other content, materials or information available on or through the Website, Products, and/or Services.
You represent and warrant that your use of the Website, Products, and/or Services will be in accordance with the Terms and any agreement between you and Sign Spot and with any applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
Intellectual Property Rights
By providing us with an order on this Website, you confirm that you have the right to use all texts, designs and other intellectual properties submitted to us by you. We reserve the right to refuse orders from customers who are believed to have infringed or violated the intellectual property rights of others.
Copyright Notice
All Rights Reserved. Any rights not expressly granted herein are reserved.
Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered ("Intellectual Property") owned, controlled or licensed by Sign Spot and its affiliates. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. Sign Spot aggressively enforces its Intellectual Property rights to the fullest extent of the law. The names and logos appearing on Sign Spot may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from Sign Spot and the relevant owners. Sign Spot prohibits use of any logo on the Website or any of its affiliates as part of a link to or from any website unless Sign Spot approves such link in advance and in writing. Fair use of Front Sign Intellectual Property requires proper acknowledgment. Other product and company names mentioned on our Website may be the Intellectual Property of their respective owners.
Our Rights
We may use information about you to:
- Manage your account with us.
- Provide the services, publications and information you request.
- Deliver content that matches your professional interests.
- Contact you with information about products and services.
- Perform other purposes that we will notify you of when you share information.
We reserve the right to limit quantities of items purchased by each customer.
